Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 13 subscribers
  • Views 4509 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstallation failed. Update is currently in progress..

Peter Funny

I've exactly the same issue than in this post:

https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate

I've tried deleting the registry entry from this thread, however to no avail as well.Even deleted the folder that is mentioned. Also tried stoping the process.
Still getting the error when I try uninstalling.


I've successfully uninstalled the other Sophos services. Auto Updater seems to be the last one.

Any other methods for uninstalling? What should I do?



This thread was automatically locked due to age.
  • 0

    Hi Peter,

    Thanks for reaching out to us. 

    I'd suggest using the Sophos Zap tool to perform a full cleanup/removal of Sophos from the affected device. You can find more information on how to run the cleanup tool in the following article. 
    - Sophos Zap

    For the AutoUpdate issue you're experiencing, you can try checking the following registry locations.

    Look for "isUpdating=1" in the path below and delete the entry.
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus

    You may also find this at: 
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Unfiltered HTML