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Sophos Install and Uninstall on Mac OS 14.2

Eric Svetcov

I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder from the Applications folder and rebooted. I have tried to reinstall and yet now I can not reinstall and I'm not sue what I'm supposed to do to further delete Sophos so that I can reinstall. 

Additionally, the instructions for installing sophos endpoint on Mac OS 14.2 does not work. It would be helpful if more complete instructions can be provided.

So two items:

1. Help me complete the uninstall of Sophos Endpoint on Mac OS 14.2.1 and

2. Help me install Sophos Endpoint on Mac OS 14.2.1.

Thanks,

Eric Svetcov



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    I had the exact same problem and I opened a ticket. They fixed the failure to uninstall by running these commands in Terminal:

    sudo pkill -9 "Sophos*"

    sudo rm -r /Library/Sophos\ Anti-Virus

    sudo rm -r /Library/LaunchDaemons/com.sophos.*

    sudo rm -r /Library/LaunchAgents/com.sophos.*

    sudo rm -r /Library/Preferences/com.sophos.*

    sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log

    sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/

    sudo rm -r /Library/Application\ Support/Sophos/

    sudo rm -r /Applications/Sophos

    sudo rm -r /Applications/Sophos\ Anti-Virus.app

    sudo rm -r /Applications/Sophos\ Home.app

    sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/

    sudo rm -r /Applications/Remove\ Sophos\ Home.app/

    sudo rm -r /Library/SophosCBR

    sudo rm -r /var/db/receipts/com.sophos.*

    sudo rm -r /Library/Extensions/Sophos*

    sudo rm -r /Library/Frameworks/SAVI-pyexec.framework 

    sudo rm -r /Library/Frameworks/SAVI.framework 

    sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework

    sudo rm -r /Library/Frameworks/SophosGenericsCore.framework

    Then reboot the machine.

    After that, I was able to reinstall Endpoint.

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  • 0

    I had the exact same problem and I opened a ticket. They fixed the failure to uninstall by running these commands in Terminal:

    sudo pkill -9 "Sophos*"

    sudo rm -r /Library/Sophos\ Anti-Virus

    sudo rm -r /Library/LaunchDaemons/com.sophos.*

    sudo rm -r /Library/LaunchAgents/com.sophos.*

    sudo rm -r /Library/Preferences/com.sophos.*

    sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log

    sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/

    sudo rm -r /Library/Application\ Support/Sophos/

    sudo rm -r /Applications/Sophos

    sudo rm -r /Applications/Sophos\ Anti-Virus.app

    sudo rm -r /Applications/Sophos\ Home.app

    sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/

    sudo rm -r /Applications/Remove\ Sophos\ Home.app/

    sudo rm -r /Library/SophosCBR

    sudo rm -r /var/db/receipts/com.sophos.*

    sudo rm -r /Library/Extensions/Sophos*

    sudo rm -r /Library/Frameworks/SAVI-pyexec.framework 

    sudo rm -r /Library/Frameworks/SAVI.framework 

    sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework

    sudo rm -r /Library/Frameworks/SophosGenericsCore.framework

    Then reboot the machine.

    After that, I was able to reinstall Endpoint.

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