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Sophos Install and Uninstall on Mac OS 14.2

Eric Svetcov

I am struggling to install the endpoint agent on Mac OS 14.2 and so I decided to uninstall on my test Mac and reinstall to try to figure out the instructions and now I'm stuck. I ran the uninstall (which partially failed) and then deleted the Sophos folder from the Applications folder and rebooted. I have tried to reinstall and yet now I can not reinstall and I'm not sue what I'm supposed to do to further delete Sophos so that I can reinstall. 

Additionally, the instructions for installing sophos endpoint on Mac OS 14.2 does not work. It would be helpful if more complete instructions can be provided.

So two items:

1. Help me complete the uninstall of Sophos Endpoint on Mac OS 14.2.1 and

2. Help me install Sophos Endpoint on Mac OS 14.2.1.

Thanks,

Eric Svetcov



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  • 0

    I just went ahead and ran the remove sophos endpoint tool again and again it comes back with "The removal failed". No idea why. Any ideas regarding where to go to find out why the removal failed?

  • 0

    I had the exact same problem and I opened a ticket. They fixed the failure to uninstall by running these commands in Terminal:

    sudo pkill -9 "Sophos*"

    sudo rm -r /Library/Sophos\ Anti-Virus

    sudo rm -r /Library/LaunchDaemons/com.sophos.*

    sudo rm -r /Library/LaunchAgents/com.sophos.*

    sudo rm -r /Library/Preferences/com.sophos.*

    sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log

    sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/

    sudo rm -r /Library/Application\ Support/Sophos/

    sudo rm -r /Applications/Sophos

    sudo rm -r /Applications/Sophos\ Anti-Virus.app

    sudo rm -r /Applications/Sophos\ Home.app

    sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/

    sudo rm -r /Applications/Remove\ Sophos\ Home.app/

    sudo rm -r /Library/SophosCBR

    sudo rm -r /var/db/receipts/com.sophos.*

    sudo rm -r /Library/Extensions/Sophos*

    sudo rm -r /Library/Frameworks/SAVI-pyexec.framework 

    sudo rm -r /Library/Frameworks/SAVI.framework 

    sudo rm -r /Library/Frameworks/SophosGenericsCommon.framework

    sudo rm -r /Library/Frameworks/SophosGenericsCore.framework

    Then reboot the machine.

    After that, I was able to reinstall Endpoint.

  • 0 in reply to Brian1941

    OK, that removal worked.....that was helpful. Not every line worked (some of the items had been removed), but by doing all of this, I was able to remove Sophos. Now I'm running the installer and install of course failed. And the instructions located here (https://support.sophos.com/support/s/article/KB-000045828?language=en_US&c__displayLanguage=en_US) are incomplete. 

    What the instruction don't mention is that the "Sophos Installer" may not appear in the FDA list and you need to select the + item and then browse to the Sophos Installer that you are using and add that to the list. 

    Then during install, there was a warning about system extensions being blocked. Now I need to figure out how that works. What a pain.

  • 0 in reply to Eric Svetcov

    Now that it's installed, ScanD stopped and the Sophos Network Extension is stopped. Looking to see how to fix that now.

  • 0 in reply to Eric Svetcov

    I suggest checking the "Check permissions in Sophos Endpoint" section of our documentation. The "Prerequisites" section of the Sophos Endpoint Self Help tool will allow you to add any missing permissions. 

    Kushal Lakhan
    Team Lead, Global Community Support
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