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tcpip.sys blue screen

Kent_166

Hi all,

I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. 

I've found this article but all the ages are running the new 2023.2 core and the my laptop is running the 2023.2.47 BETA.

https://support.sophos.com/support/s/article/KB-000045244?language=en_US

It's gradually getting worse, anyone else experiancing the same problem? It seems the only fix is to disable the web control on the agent.

Thanks!



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    Hi Kent,

    Thanks for reaching out to the Sophos Community Forum. 

    The devices running Core Agent 2023.2 should not continue to bluescreen. If this does occur, I'd suggest raising a support case with our team via the Sophos Support Portal. An additional build version may be provided.

    If your laptop is reporting version "2023.2.47 BETA" try checking if your device is enrolled in an Early Access Program. You may want to try returning this device to the normal release group to see if Core Agent 2023.2 behaves normally. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi Kent,

    Thanks for reaching out to the Sophos Community Forum. 

    The devices running Core Agent 2023.2 should not continue to bluescreen. If this does occur, I'd suggest raising a support case with our team via the Sophos Support Portal. An additional build version may be provided.

    If your laptop is reporting version "2023.2.47 BETA" try checking if your device is enrolled in an Early Access Program. You may want to try returning this device to the normal release group to see if Core Agent 2023.2 behaves normally. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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