Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 2 replies
  • Subscribers 13 subscribers
  • Views 6669 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Downgrade from Intercept X Advanced with XDR to Intercept X Advanced

Than Khar Meng

Hi Team,

I would like to downgrade from Intercept X Advanced with XDR to Intercept X Advanced due to our full license is in Intercept X Advanced as per image. I have tried to go Devices > Manage Endpoint Software but there is no Intercept X Advanced option to choose. Are there any other ways to change it instead of reinstall as we have a quite a number of workstations. Thank you.



This thread was automatically locked due to age.
  • +1

    Hi Than Khar Meng,

    Thanks for reaching out to the Sophos Community Forum. 

    Once the Trial license expires and is removed from your account, the devices will downgrade to the non-xdr licence that is applied. Some licenses will be installation-based, and others will be feature-flag-based. The XDR license is the latter and will not require you to reinstall locally. 

    If you find that the devices do not downgrade on their own after some time, I suggest raising a Customer Care case with our team from the Sophos Support Portal. Our team will then manually adjust the license record to remove the Trial so your devices are downgraded accordingly. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Hi Kushal Lakhan,

    Noted on that. I will monitor once the trial license is gone. Thanks for the clarification.

    Regards,

    Than Khar Meng

    Senior IT Executive - Shared Services

    IGB Digital Sdn. Bhd.

Unfiltered HTML