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Discussions Microsoft office applications started being blocked on macOS machines

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Microsoft office applications started being blocked on macOS machines

Masato 7 months ago

From today macOS users started claiming microsoft office applications were blocked by Sophos EP.

As fas as I know, according to this notice (+) Notification of Application Control application updates Planned for the 28th November 2023 - Application Control - Sophos Labs - Sophos Community, the office applications are out of scope being added to the control list.

And on Sophos Central, I can't find these applications on application control list and blocked events log.

Is anyone experiencing the same issue?

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Top Replies

Maxim-Sophos 7 months ago +6

Hi folks. I've been told that the SophosLabs team is aware of the issue and is working to address it as quickly as possible.

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0 Phil Lewis 6 months ago

BUMP - SOPHOS ENGINEERS:
it's been two weeks and users are getting weary. is there any solution on the short-term horizon?? We're getting the pictured alert every time we turn around.

Nothing helps.- please respond / please fix.
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0 Qoosh 6 months ago in reply to Phil Lewis

Hi Phil

An update to correct this has already been released.

Can you please check /Library/Caches/com.sophos.sau/CID/Sophos Installer Components/av-data/ for the file loade-bl.ide. If it is present, it should prevent this from occurring.

If it is present but the detection is still occurring, please open a support case with us via the Sophos Support Portal, or if you already have an existing case opened, please PM the case number to me.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Qoosh 6 months ago in reply to Phil Lewis

Hi Phil

An update to correct this has already been released.

Can you please check /Library/Caches/com.sophos.sau/CID/Sophos Installer Components/av-data/ for the file loade-bl.ide. If it is present, it should prevent this from occurring.

If it is present but the detection is still occurring, please open a support case with us via the Sophos Support Portal, or if you already have an existing case opened, please PM the case number to me.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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