we have this problem, we already reinstall agent, reboot, there is no other security solution
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we have this problem, we already reinstall agent, reboot, there is no other security solution
Hi Jose,
Thanks for reaching out to the Sophos Community Forum.
Can you let me know what operating system you're trying to install on?
Sophos Clean has been removed from more recent versions of Sophos Endpoint. I suggest checking if the device in question is updating correctly, or if you have Controlled Updating/Software Packages enabled and or specified to an older release package.
Information on product architecture changes made some time ago can be found below.
- Sophos Intercept X for Windows: Product architecture changes
Note: The Sophos Clean and Sophos Safestore services are present and set to Automatic but are stopped by default. These settings should not be changed.
Both of these services are removed in the Core Agent 2022.1.0.78 release for Windows 10 (x64) and above, and Windows Server 2016 and above.
Information on Software packages and the newer method to control endpoint versions can be found below.
- Sophos Central Documentation: Software packages
Was a new installer package downloaded from Sophos Central, or are you using an older SophosSetup.exe file?
If you require immediate or 1:1 assistance, I'd suggest calling your regional support phone number, you can also open a case with our team through the Sophos Support Portal.
I will reach out to you via PM to inquire further into this issue.
If Sophos was previously installed on this device, I'd suggest also trying to use Sophos Zap on the device prior to re-trying the installation.
Update: After Sophos Zap was used, the installation was completed successfully with no further issues.
If you require immediate or 1:1 assistance, I'd suggest calling your regional support phone number, you can also open a case with our team through the Sophos Support Portal.
I will reach out to you via PM to inquire further into this issue.
If Sophos was previously installed on this device, I'd suggest also trying to use Sophos Zap on the device prior to re-trying the installation.
Update: After Sophos Zap was used, the installation was completed successfully with no further issues.