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Sophos Endpoint and Control Update schlagen fehl / Version 10.8.x.x

Liebe Alle,

nachdem ich nun aus dem Urlaub wieder das System angeschaltet haben meldet mir Sophos das die Updates gescheitert sein und keine Verbindung zum Server besteht bzw. aufgebaut werden kann.

Ich habe bereits alles deinstalliert und die neueste Version wieder installiert aber im im Logfile wird immer wieder der folgende Fehler angezeigt:

Zeit: 16.08.2023 00:34:17
Meldung: FEHLER: Update-Quelle wurde nicht gefunden
Modul: ALUpdate
Prozess-ID: 7756
Thread-ID: 9464

Die Adresse vom Auto Update lautet bei mir seit Jahren "Sophos"

Da ich einen Familie and Friend Account habe wurde auch der Client auf dem System vom Sohn installiert und auch dort kommt es zu dem Update Problem.

Kann mir hierzu jemand einen Tip geben?

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Top Replies

Qoosh over 1 year ago in reply to Stephan Sindern +1 verified

Hi Stephan, with the end of life of Sophos' legacy products, the back-end servers responsible for maintaining the version of Sophos Endpoint you have currently will soon be decommissioned. I regret to…

Parents

0 Gladys over 1 year ago

Hi Stephan Sindern ,

Thank you for reaching out to the Sophos Community Forum.

Are you using a Central-managed Endpoint? Can you please check the AutoUpdate logs located in C:\ProgramData\Sophos\AutoUpdate\Logs if you can find more details?

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Stephan Sindern over 1 year ago in reply to Gladys

Hi Gladys,

i used a standalone version because in the past a was worked for Utimaco / Sophos and thereforce i have get my account for end of my life ;-)

Now i have clean Up the Logfile and i have start the Update again. Please can you check the Logfile?

Fullscreen ALUpdate20230816T172120.2408410.log Download

Trace(2023-Aug-16 17:21:20): =========================
Trace(2023-Aug-16 17:21:20): ALUpdate is starting.
Trace(2023-Aug-16 17:21:20): AutoUpdate version: 5.18
Trace(2023-Aug-16 17:21:20): Build             : 20220405082848-f04d9360d2bb08523daf14b243231770d98cb1a6-qCGgit
Trace(2023-Aug-16 17:21:20): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2023-Aug-16 17:21:20): =========================
Trace(2023-Aug-16 17:21:20): Process security set successfully
Trace(2023-Aug-16 17:21:20): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2023-Aug-16 17:21:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2023-Aug-16 17:21:20): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2023-Aug-16 17:21:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2023-Aug-16 17:21:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2023-Aug-16 17:21:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2023-Aug-16 17:21:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2023-Aug-16 17:21:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2023-Aug-16 17:21:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2023-Aug-16 17:21:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2023-Aug-16 17:21:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2023-Aug-16 17:21:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2023-Aug-16 17:21:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2023-Aug-16 17:21:20): Computer is a not possible cluster
Trace(2023-Aug-16 17:21:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2023-Aug-16 17:21:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2023-Aug-16 17:21:20): Considering subscribed products.
Trace(2023-Aug-16 17:21:20): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2023-Aug-16 17:21:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2023-Aug-16 17:21:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2023-Aug-16 17:21:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2023-Aug-16 17:21:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2023-Aug-16 17:21:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2023-Aug-16 17:21:20): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2023-Aug-16 17:21:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2023-Aug-16 17:21:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2023-Aug-16 17:21:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2023-Aug-16 17:21:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2023-Aug-16 17:21:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2023-Aug-16 17:21:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2023-Aug-16 17:21:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2023-Aug-16 17:21:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:20): Customer ID has changed
Trace(2023-Aug-16 17:21:20): GenerateCustomerID: complete
Trace(2023-Aug-16 17:21:20): Computer is a not possible cluster
Trace(2023-Aug-16 17:21:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2023-Aug-16 17:21:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:20): Customer ID has changed
Trace(2023-Aug-16 17:21:20): GenerateCustomerID: complete
Trace(2023-Aug-16 17:21:20): Computer is a not possible cluster
Trace(2023-Aug-16 17:21:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2023-Aug-16 17:21:20): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2023-Aug-16 17:21:20): IPCSender::ProcessSend started
Trace(2023-Aug-16 17:21:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2023-Aug-16 17:21:20): RMSMessageHandler: ALUpdateStart
Trace(2023-Aug-16 17:21:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2023-Aug-16 17:21:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2023-Aug-16 17:21:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2023-Aug-16 17:21:20): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2023-Aug-16 17:21:20): UpdateCoordinator::UpdateNow: Entering
Trace(2023-Aug-16 17:21:20): PopulateCache: Entering
Trace(2023-Aug-16 17:21:20): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 release: 2009
Trace(2023-Aug-16 17:21:20): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2023-Aug-16 17:21:20): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2023-Aug-16 17:21:20): ProductFactory::Create: SAU Product
Trace(2023-Aug-16 17:21:20): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2023-Aug-16 17:21:20): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2023-Aug-16 17:21:20): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2023-Aug-16 17:21:20): Skipping SDDS2 update location: Sophos
Trace(2023-Aug-16 17:21:20): Skipping SDDS2 update location: Sophos
Trace(2023-Aug-16 17:21:20): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2023-Aug-16 17:21:20): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2023-Aug-16 17:21:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:20): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:20): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:20): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:20): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:20): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:20): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:20): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:20): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:20): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:20): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:20): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:20): server = sophos
Trace(2023-Aug-16 17:21:20): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:20): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:20): No manually configured proxy.
Trace(2023-Aug-16 17:21:20): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:20): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started: 
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2023-Aug-16 17:21:21): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2023-Aug-16 17:21:21): SULUpdateLocation created!
Trace(2023-Aug-16 17:21:21): TrySyncProduct, Calling BeginSync
Trace(2023-Aug-16 17:21:21): SULUpdateLocation: BeginSync
Trace(2023-Aug-16 17:21:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2023-Aug-16 17:21:21): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2023-Aug-16 17:21:21): Calling SULDownloader Setup...
Trace(2023-Aug-16 17:21:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2023-Aug-16 17:21:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2023-Aug-16 17:21:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2023-Aug-16 17:21:21): server = sophos
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.com/update
Trace(2023-Aug-16 17:21:21): Adding Sophos Update Location: http://dci.sophosupd.net/update
Trace(2023-Aug-16 17:21:21): No manually configured proxy.
Trace(2023-Aug-16 17:21:21): SULDownloader setup successful.
Trace(2023-Aug-16 17:21:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2023-Aug-16 17:21:21): Failed to authenticate
Trace(2023-Aug-16 17:21:21): Failed: SDDS2 CheckResubscription failed
Trace(2023-Aug-16 17:21:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2023-Aug-16 17:21:21): ALUpdate(): ERROR:   Could not find a source for updated packages
Trace(2023-Aug-16 17:21:21): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2023-Aug-16 17:21:21): SAUControlConfigParser:: Cache path: ""
Trace(2023-Aug-16 17:21:21): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"
Trace(2023-Aug-16 17:21:21): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2023-Aug-16 17:21:21): InstallSequencer:: Cache path: ""
Trace(2023-Aug-16 17:21:21): InstallSequencer:: Caught runtime_error exception: Invalid cache path.
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Failed to process order.xml.
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2023-Aug-16 17:21:21): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product 
Trace(2023-Aug-16 17:21:21): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2023-Aug-16 17:21:22): RMSMessageHandler: ALUpdateEnd
Trace(2023-Aug-16 17:21:22): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>FEHLER:  Update-Quelle wurde nicht gefunden</ReadableMessage></Config>
Trace(2023-Aug-16 17:21:22): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>FEHLER:  Update-Quelle wurde nicht gefunden</ReadableMessage></Config>
Trace(2023-Aug-16 17:21:22): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2023-Aug-16 17:21:22): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2023-Aug-16 17:21:22): Telemetry::LoadDocument 190: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json does not exist
Trace(2023-Aug-16 17:21:22): Telemetry::LoadDocument 190: TelemetryConfig.json does not exist
Trace(2023-Aug-16 17:21:22): Telemetry::LoadTelemetrySupplement 361: Empty/No configuration telemetry has been disabled
Trace(2023-Aug-16 17:21:22): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2023-08-16 13:24:38, Offset 6067, Offset Time 2023-08-16 15:05:45
Trace(2023-Aug-16 17:21:22): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2023-Aug-16 17:21:23): IPCSender::ProcessSend exiting
Trace(2023-Aug-16 17:21:23): ALUpdate finished

0 Qoosh over 1 year ago in reply to Stephan Sindern

I suspect the end-of-life of our legacy products may be affecting your ability to update. See: Retirement calendar for Sophos Endpoint & Server products, Management Consoles and PureMessage

Allow me some time to inquire internally regarding this. I will update you here with any additional information I find.

Kushal Lakhan

Team Lead, Global Community Support
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0 Stephan Sindern over 1 year ago in reply to Qoosh

Hello Kushal,

many thanks for your Support. If You need my RU Account perhaps send me a private message to my e-mail Adresse. Additional you should find my name in the system.

Best regards

Stephan
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0 Stephan Sindern over 1 year ago in reply to Stephan Sindern

Hi Qoosh Kushal, do you have any news because i don't get any updates?

Thanks

Stephan
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+1 Qoosh over 1 year ago in reply to Stephan Sindern

Hi Stephan, with the end of life of Sophos' legacy products, the back-end servers responsible for maintaining the version of Sophos Endpoint you have currently will soon be decommissioned. I regret to inform you that a license extension is not possible.

If you do wish to protect your endpoint devices at home, I'd suggest looking into Sophos Home as an option.

Kushal Lakhan

Team Lead, Global Community Support
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If a post solves your question, please use the "Verify Answer" button.

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Reply

+1 Qoosh over 1 year ago in reply to Stephan Sindern

Hi Stephan, with the end of life of Sophos' legacy products, the back-end servers responsible for maintaining the version of Sophos Endpoint you have currently will soon be decommissioned. I regret to inform you that a license extension is not possible.

If you do wish to protect your endpoint devices at home, I'd suggest looking into Sophos Home as an option.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up +1 Vote Down

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