Dear Support,
My Sophos found threats in endpoint but cannot clear it. Please see screenshot.
This thread was automatically locked due to age.
Dear Support,
My Sophos found threats in endpoint but cannot clear it. Please see screenshot.
These are just counters for what's gone before for each type. As long as there are no outstanding threats and it's green they are just informational. Each of the items are "closed".
I think the Mac product has a way to reset the counters but it's not necessary. The data is in:
C:\ProgramData\Sophos\Health\Event Store\Database\events.db
Potentially you could stop the Sophos Health Service, rename that file but TBH, I think they age out over time so I would just leave it.
Thanks alot for clarifying Sophos User930
Thanks alot for clarifying Sophos User930