My company is using Intercept X managed on Sophos Central (200+ terminals).
2 weeks back some users started facing the issue of their browsers not loading any web pages at all, resulting in timeout. This is regardless of browser type, be it Google Chrome, Microsoft Edge, or Mozilla Firefox.
However, applications such as Outlook, network mapped drives, PING, TRACERT, and NSLOOKUP to public servers came back OK.
Based on a quick Google check, this issue had happened in the past to users of Intercept X:
I have created a bypass policy for the affected users to bypass their network threat protection, and the issue goes away. But putting the affected users under bypass long term is not a proper solution (defeat the purpose of an endpoint protection).
I have also raised a ticket to Sophos, but no response from the team at all (disappointing, but not surprising).
Hope someone from Sophos support will contact me after seeing this thread.
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