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Can not install sophos cloud client ( Windows )

Chatchawan Chianprapruet over 1 year ago

Dear All

I would like your support, I try to deploy sophos client to our client, I download installation file from console, but install is failed

I already check on firewall, it no block, for log file it show

2023-07-10T05:18:16.0211113Z INFO : Sophos Update Service response: error='200 OK' reason='Presented fixed version token is EOL' code='FIXED_VERSION_TOKEN_EOL'
2023-07-10T05:18:16.0211113Z ERROR : Error: Sophos Update Service failed to provide suites
2023-07-10T05:18:16.0211113Z ERROR : DownloadCommand::onRun() failed with std::exception: SDDS3 sync failed
2023-07-10T05:18:16.0211113Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.

can you tel us how to fix it

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0 Gladys over 1 year ago

Hi Chatchawan Chianprapruet ,

Thank you for reaching out to the Sophos Community forum. To clarify, is this a fresh installation, and was the installer downloaded from Sophos Central? May I also know what is the OS version running on this device?

Do you see any other errors on C:\ProgramData\Sophos\CloudInstaller\Logs\? You may also share it here so we can have a look.

Gladys Reyes

Global Community Support Engineer
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0 Chatchawan Chianprapruet over 1 year ago in reply to Gladys

I already get support from our vendor, now issue is fix, Thank you for your support
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0 Gladys over 1 year ago in reply to Chatchawan Chianprapruet

Thanks for letting us know. I'm glad this is now resolved. Don't hesitate to let us know in case you'll need further assistance.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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