What is that strange servername? Why is it written reverse?
The FQDN is not listed here doc.sophos.com/.../index.html
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What is that strange servername? Why is it written reverse?
The FQDN is not listed here doc.sophos.com/.../index.html
Hi LHerzog,
I don't believe this means the endpoint is reaching out to this URL specifically but may be referring to something local to the device, which may be translated into the final URL the system is reaching out to.
Allow me some time to inquire internally and update you here.
Update:
"com.sophos.macendpoint.sdds3" in the logs refers to a plist entry, and not an actual URL.
The SDDS 3 URLs would be as follows.
sus.sophosupd.comsdds3.sophosupd.comsdds3.sophosupd.netAre any other errors present in the logs or does this one continue to repeat? If you could run SDU log collection and provide me with the filename via Private Message, I'd be happy to take a look for you.
Hi LHerzog,
I don't believe this means the endpoint is reaching out to this URL specifically but may be referring to something local to the device, which may be translated into the final URL the system is reaching out to.
Allow me some time to inquire internally and update you here.
Update:
"com.sophos.macendpoint.sdds3" in the logs refers to a plist entry, and not an actual URL.
The SDDS 3 URLs would be as follows.
sus.sophosupd.comsdds3.sophosupd.comsdds3.sophosupd.netAre any other errors present in the logs or does this one continue to repeat? If you could run SDU log collection and provide me with the filename via Private Message, I'd be happy to take a look for you.
I'll see if I can pick a SDU.
more funny logs though:
I found the same error mentioned in the following article.
- Sophos Endpoint for macOS: Update failure due to JWT
If the error does not go away on it's own, could you try re-registering the macOS device?
- Sophos Central Endpoint: Re-register a Mac