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Sophos Endpoint blocks electron based app

Hi,

we have a similar problem to https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/126172/sophos-endpoint-10-0-3-causes-issues-with-electron-based-apps?focus=true

One of our customers uses an app called ClickdocPro which is based on the electron framework. If I run this app - even with Sophos Endpoint disabled - it freezes. If I uninstall Sophos Endpoint, the app starts normally. Its definitly a trusted app from an official Enterprise software vendor. The funny thing is, it worked before and since some weeks we see that freezes of the application.

Any Idea on this?

Regards,

Sebastian



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Parents
  • Thank you for reaching the community forum. 

    Concerning the issue you're currently facing with the said app., have you already added an exclusion for this application, like file exclusion or path exclusions? Have you tried reaching the vendor of the said application and asking if they have any recommended exclusion to run this app, not just our AV but for others as well? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Thank you for reaching the community forum. 

    Concerning the issue you're currently facing with the said app., have you already added an exclusion for this application, like file exclusion or path exclusions? Have you tried reaching the vendor of the said application and asking if they have any recommended exclusion to run this app, not just our AV but for others as well? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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