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Unable to download files from Onedrive

Keng Yow Guek

Hi. We have multiple users who are not able to download the file from one drive to to the PC. Another error occurred when trying to download. Refer to below screenshot. But when we try to select either "Try again" "Skip" or "cancel, it will still download the file.  And i found out that if i were to de-select the real file scanner, this error will not occurred. Please advise how to resolve this issue? Thanks. 



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  • 0

    Hi 

    Thank you for reaching out to Sophos Community.

    Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

    Also, Can I verify the following?

    • What Sophos Product you are using? firmware version
    • Only a specific number of users are affected.
    • Can you check the logs and compare them with the working end-users?

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    Hi.

    • What Sophos Product you are using? firmware version

      Core Agent: 2022.4.3.1
      Sophos Intercept X: 20221.3.7

    • Only a specific number of users are affected.

      Right now i got about 8 users reporting this issue

    • Can you check the logs and compare them with the working end-users?

      I could not find any logs that can link with the current issue.
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  • 0 in reply to Erick Jan

    Hi.

    • What Sophos Product you are using? firmware version

      Core Agent: 2022.4.3.1
      Sophos Intercept X: 20221.3.7

    • Only a specific number of users are affected.

      Right now i got about 8 users reporting this issue

    • Can you check the logs and compare them with the working end-users?

      I could not find any logs that can link with the current issue.
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