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Is this normal behavior?

So we've had a few Mac machines to manage recently (as a VAR I've rarely had to touch one, as clients with these typically have their own IT department resources managing them) and have noted this "new" quirk in the endpoint...  If one looks at the "about" screen on a Mac Sophos Endpoint, it says it's "Never Updated."  However, if one runs the self-help tool, under update, it shows that it updated today... is this just a display issue?  This is Central Mac endpoint 10.4.7.  Images attached.



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  • This message / issue has persisted since installation over a month and a half ago.  It never changed until I manually did the reset summary action.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • Hi  ,

    Are there multiple users sharing this device (and the other affected devices)? If yes, it might be what's causing this behavior. Each user events which includes updates are kept separately, so if you had 2 users sharing the system, the second user won't see the update message on that first page due to the events being kept separate for each user. While the self-help page pulls the information from all users so that would explain why that page shows it has been updated.


    Gladys Reyes
    Global Community Support Engineer
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  • Hey Gladys; no, in this case only one user is even configured on these systems.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.