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Proteccion contra amenazas de la red Limita la velocidad de internet del navegador

Hernan Vasquez

Hola a todos

Tengo un servidor windows 2019, con el agente de sophos intercep X Advance instalado, los usuarios reportan lentitud a la hora de navegar, realizando diferentes pruebas con medidores de velocidad de internet instalados en el servidor y otro ejecutado desde una pestana del navegador, se observa una diferencia en velocidades

900mbps en el medidor instalado en el servidor

60mbps en el medidor usado en el navegador (fast.com , speedtest)

Despues de descartar varios puntos, se deshabilito el antivirus y la velocidad en el navegador subio hasta los 900mbps, luego realice la prueba deshabilitando solo las politicas y encontre la que al parecer limita la velocidad del internet en el navegador

Esta en "Proteccion en tiempo de ejecucion" cuando deshabilito la casilla "Protecion contra amenazas de la red" , una vez deshabilitada como mencione anteriormente, usando paginas como fast.com , speedtest, se puede apreciar que la velocidad sube hasta los 900ms y los usuarios perciben mejora en el tiempo de respuesta de sus consultas o navegacion

Podrian indicarme como puedo quitar esta limitacion sin afectar la proteccion de mi servidor?



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  • 0

    Hi hernan,

    Thanks for reaching out to the Sophos Community Forum.

    Updates to network scanning are being gradually rolled out to customers. You can check if you have the latest update by checking the following registry key. 
    - HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Management\Policy\ThreatProtection\[latestrevision]\web_protection\
    - https_decrypt_enabled = 1 

    If the value on this key reads 0, try disabling Tamper Protection temporarily and update the number to 1. Perform your tests once again, and if this change shows some improvements in the speeds you're seeing, I suggest opening a case with our Support team. 

    You can request for your site to be moved to an earlier release group so this change is applied to your site sooner. You’ll need to provide a few pieces of information when you reach out, including the following. Additional checks may also be performed to verify the specific issue you're experiencing.
    - Customer Unique ID
    - An SDU Log
    - Summary of the issue

    You can find more information on this issue in the following related question thread and blog post.
    - Endpoint slow down internet speed
    - Web Performance Optimization

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi hernan,

    Thanks for reaching out to the Sophos Community Forum.

    Updates to network scanning are being gradually rolled out to customers. You can check if you have the latest update by checking the following registry key. 
    - HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Management\Policy\ThreatProtection\[latestrevision]\web_protection\
    - https_decrypt_enabled = 1 

    If the value on this key reads 0, try disabling Tamper Protection temporarily and update the number to 1. Perform your tests once again, and if this change shows some improvements in the speeds you're seeing, I suggest opening a case with our Support team. 

    You can request for your site to be moved to an earlier release group so this change is applied to your site sooner. You’ll need to provide a few pieces of information when you reach out, including the following. Additional checks may also be performed to verify the specific issue you're experiencing.
    - Customer Unique ID
    - An SDU Log
    - Summary of the issue

    You can find more information on this issue in the following related question thread and blog post.
    - Endpoint slow down internet speed
    - Web Performance Optimization

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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