Sophos System Protection Service restarted/stopped loop" - Windows Update


We found a strange problem:
- Sophos Endpoint client service stuck in restarted/stopped loop.

We found that, everything was working until some specific Windows Update version.
The Windows and Windows Server also affacted.

We did not found any solution yet nor the Sophos Support.
( Temporal fix: Do not upgrade )

Is there sombeody else who has the same problem?

  • Hi MysteriousDT,

    Thanks for reaching out to the Sophos Community Forum. 

    Let me know if you can share your case number(s) with me via Private Message. I was not able to locate any open cased associated to your email when taking an initial look. 

    To gather logging on the service stop, I'd suggest using Procdump. You can use the following command line to begin monitoring for the SSP stop/crash.
    procdump -ma -i c:\dumps 
    - procdump -ma -i

    Once a log is generated, I suggest also gathering an SDU log from the affected system so we can take a closer look. 

    Kushal Lakhan
    Global Community Support Engineer
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