New Sophos Support Phone Numbers in Effect July 1st, 2023

Sophos running away and consuming all RAM on Server


We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems to be using a lot of CPU, but the memory is the bigger concern.  I rebooted this box just over 6 hours ago and it's consumed all RAM again.

There was a similar post to this and they said to check values in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags

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[edited by: Gladys at 4:03 PM (GMT -7) on 24 Mar 2023]
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