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Sophos running away and consuming all RAM on Server

Hello,

We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems to be using a lot of CPU, but the memory is the bigger concern. I rebooted this box just over 6 hours ago and it's consumed all RAM again.

There was a similar post to this and they said to check values in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags

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0 Qoosh over 1 year ago

Hi Mike,

Thanks for reaching out to the Sophos Community Forum.

The symptoms you're experiencing appear to coincide with that of a memory leak. I will follow up with you directly to advise further on what logs we'll need to gather to look into this.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

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0 Qoosh over 1 year ago

Hi Mike,

Thanks for reaching out to the Sophos Community Forum.

The symptoms you're experiencing appear to coincide with that of a memory leak. I will follow up with you directly to advise further on what logs we'll need to gather to look into this.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

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