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Sophos running away and consuming all RAM on Server

Hello,

We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems to be using a lot of CPU, but the memory is the bigger concern. I rebooted this box just over 6 hours ago and it's consumed all RAM again.

There was a similar post to this and they said to check values in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags

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0 Qoosh over 1 year ago

Hi Mike,

Thanks for reaching out to the Sophos Community Forum.

The symptoms you're experiencing appear to coincide with that of a memory leak. I will follow up with you directly to advise further on what logs we'll need to gather to look into this.

Kushal Lakhan

Team Lead, Global Community Support
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