MacOS + Minecraft + Sophos = error

Hi Coffee6644,

Thanks for reaching out to the Sophos Community Forum. 

When turning off the scanning features locally, do you know if there is one specific setting which causes this issue? By narrowing down which setting conflicts with Minecraft, we can add exclusions to help prevent the issue from occurring. 

Hi Coffee6644,

Thanks for reaching out to the Sophos Community Forum. 

When turning off the scanning features locally, do you know if there is one specific setting which causes this issue? By narrowing down which setting conflicts with Minecraft, we can add exclusions to help prevent the issue from occurring. 

We have narrowed it down to some combination of:

"Enable Threat Graph creation"
"Protect Java applications"
"Protect network traffic"

With some recent changes that have rolled out to macOS devices, you may be able to add Cryptoguard exclusions to the affected devices. 
- Sophos Central Endpoint Protection for macOS Version 10.4.7 

Try creating an exclusion of the type "Ransomware Protection (Mac)" as shown below. I suggest checking the version of Sophos that's running on the endpoints to ensure that they will receive and apply the exclusions as expected. Version 10.4.7 should now be rolled out to all customers.

Hi, 

I'm still facing same issue, can you suggest a solution for it?

When performing the steps mentioned in the following article, does turning off any specific protection feature allow the app to work as expected? 
- support.sophos.com/.../KB-000036572

I already try this, still not working, the game not working until i uninstall Sophos.

Could you elaborate on the issue you're experiencing? 

Is this "Minecraft Education Edition"?
What errors or symptoms are you experiencing? (app not launching, app hung on a specific screen)

When testing this with MacOS 13.2.1, and Sophos Endpoint version 10.4.7, I'm not able to replicate this issue. I am using the normal edition of Minecraft for this test. 

Update: Let me know if the following article applies to the issues you're experiencing. 
- Sophos Central Endpoint: Content filter defect can cause odd application behavior

Yes, this is the issue, Minecraft Education will freezing with this error message: " Global resource reset, resource failed to load previously"

When i uninstall Sophos it will working fine.   

You will need to raise a case with our support team so a special build can be provided for testing purposes. 

• Barracuda VPN Client intermittent drops (MACEP-7110)
• Minecraft Education Edition - Sign-in prompt freezes (MACEP-7336)
• NFS Shares on hosted Debian VMs dropping (MACEP-7494)

As this is a rare situation, the customers impacted must raise a support case. Sophos Global Escalations (GES) has special builds available to test whether this defect is the cause of the issues.