Sophos Endpoint Protection Causes widespread system slowdown in windows 10 and 11

Im also experiencing the same issue brand new Dell Laptops i5 8GB Ram and NVME and with sophos on it the laptop performs like a 5 year old HDD device.

Similar performance issues here.  We are seeing dual AV scanning with Windows Defender and Sophos Active X on Windows 10 and 11 machines.  Workaround is to turn off Defender but this does automatically kick back in. Ticket opened with Sophos.

What processes are consuming resources?  The main processes are:

SSPService.exe
SEDService.exe
SophosFileScanner (worker).

If SophosFileScanner.exe is the main issue, then it's scanning and what is being scanned can be determined  Could be DLP, depending on the CCLs but more than likely it would be for threat scanning. For this scenario:

Disbale Tamper Protection on the device and run the following 2 commands to see what is being scanned:

New-ItemProperty -path "HKLM:\SOFTWARE\Sophos\Logging\SFS" -Name "LogLevel" -Value 1

Get-Content "C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFileScanner.log" -wait -tail 1 | where {$_ -match 'I End ScanDispatcher Request' -and $_ -notmatch 'SophosFileScanner.log'} | ogv

Remove Info level logging after
Remove-ItemProperty -Path "HKLM:\SOFTWARE\Sophos\Logging\SFS" -Name "LogLevel" -Force

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If the work is SEDService.exe at 5 minute intervals, then it's journal compression. If it's SSPService.exe, then it's processing events but first, is it SophosFileScanner.exe and scanning?

Thanks for your update.   I feel the issue is with Defender running at the same time as the Sophos endpoint.  Firstly, can my issue be replicated?  Secondly, can you provide a fix?

Why is defender kicking back in could be the issue?  This disablement is managed by Sophos reporting into the system via the "Security Center" service so it appears as a security provider.

I'm sure you can disable Defender with group policy but this should work fine. I.e. it should show as:

PS C:\Windows\system32> fltmc

Filter Name                     Num Instances    Altitude    Frame
------------------------------  -------------  ------------  -----
bindflt                                 1       409800         0
Sophos Endpoint Defense                 9       389220         0
PROCMON24                               4       385200         0
hmpalert                                5       345800         0
storqosflt                              0       244000         0
wcifs                                   0       189900         0
CldFlt                                  1       180451         0
FileCrypt                               0       141100         0
luafv                                   1       135000         0
npsvctrig                               1        46000         0
Wof                                     2        40700         0
FileInfo                                4        40500         0

This doesn't list wdfilter, the Defender file system filter driver. Are you seeing the wdfilter driver loaded on these computers?

Usually you get the log file MpCmdRun.log under \windows\temp\ for example which details Defender disabling its service and driver:

-------------------------------------------------------------------------------------
MpCmdRun: Command Line: "C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2301.6-0\MpCmdRun.exe" -DisableService
 Start Time: ‎Wed ‎Mar ‎22 ‎2023 16:32:40

MpEnsureProcessMitigationPolicy(0x5): hr = 0x1
EnableService(0, 3)
Stoping WinDefend and setting to SERVICE_DEMAND_START ...
Setting WdBoot to SERVICE_DEMAND_START and remove from early launch group...
Stopping WdFilter and setting to SERVICE_DEMAND_START ...
EnableService(0, 3) - finished.
MpCmdRun: End Time: ‎Wed ‎Mar ‎22 ‎2023 16:32:42
-------------------------------------------------------------------------------------

You could maybe check the history of that log as well.

Thanks.

Thanks for your update.

We don't have the capacity to turn off Defender via group policy.  We are AAD joined and we don't use INTUNE.

Could you please provide further details on where we can see the WDfilter? I can't locate the MpCmdRun.log.  

This is what I am experiencing.  High resource usage memory and CPU and No Sophos entries in the Security Providers section in Windows.

Something isn't right if Sophos isn't listed as a security provider on the computer.  Did it install correctly?

In an admin prompt, if you run
fltmc.exe
what is the output? 

I assume we see the Sophos file system filter drivers:

Sophos Endpoint Defense     This is sophosed.sys
hmpalert                    This is hmpalert.sys

I assume you will see wdfilter in that list, i.e. wdfilter.sys?

I removed Sophos and re-installed it. There didn't appear to be any issues with the install

OK. No hmpalert driver in that list which seems odd.

SophosED.sys ("Sophos Endpoint Defense" as you see it the list of file system filters), will be installed as part of the Core Agent to provider tamper protection so it doesn't necessary mean you have protection from a scanning perspective.

Are you sure you're not running an Encryption only configured installer?

You should see in the list of services:

If they are installed, is the Windows "Security Center" service running if you look in Services.msc?

Additionally, in a PS command prompt, what does:

Get-WmiObject -Namespace root\SecurityCenter2 -Class AntiVirusProduct

return, do you see, among the other properties:

displayName              : Windows Defender

displayName              : Sophos Intercept X

OK. No hmpalert driver in that list which seems odd.

SophosED.sys ("Sophos Endpoint Defense" as you see it the list of file system filters), will be installed as part of the Core Agent to provider tamper protection so it doesn't necessary mean you have protection from a scanning perspective.

Are you sure you're not running an Encryption only configured installer?

You should see in the list of services:

If they are installed, is the Windows "Security Center" service running if you look in Services.msc?

Additionally, in a PS command prompt, what does:

Get-WmiObject -Namespace root\SecurityCenter2 -Class AntiVirusProduct

return, do you see, among the other properties:

displayName              : Windows Defender

displayName              : Sophos Intercept X

PS output

Services:

I have no concept of what an Encryption only configured installer is.

Thanks in advance.

Where is the Sophos File Scanner service. That also looks like the older SAV registration with the Security Center.  It's not Sophos Intercept X  

The Features reg value for me under: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\PolicyFeatures

Contains:

APPCNTRL
AV
CLEAN
CORE
DISKENCRYPTION
DLP
DVCCNTRL
EFW
HBT
LIVEQUERY
LIVETERMINAL
NTP
SAV
SDU
WEBCNTRL
XPD

The CloudSubscriptions are:

When you are in Sophos Central, and choose to download the installer, you can select what components should be installed.

Either it's failing to install components or the config is set not to install them. In Central you can choose what components of the install are active.

I have looked at the package details, we have been using the recommended settings.  I will change the download to 2022.4.0.9 and try installing Sophos again and let you know how i get on.

Thanks for your input and pointers.

Post-install reg keys after the 2022.4.0.9 install

From the Recommended package and the 2022.4.0.9, the downloader is only presenting Device Encryption.  Should other products be shown on this screen?

Yes. When you download the installer from Sophos Central you get the option to get the full installer or you can choose the components.  Once the agent is installed you can also add components to the install.