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Word 365 crashes

Hello,

since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262.

Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this word is starting without any issues.

I have checked the sophos eventlog, but there is no entry. So what can I do?

Best regards

Frank



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  • can you please try to disable these three settings one after an other and test Word again?

    Its in german, the settings for your language should be at the same location.

    What are your Sophos component versions?

  • Hello,

    i have disabled all 3 options. As I have disabled "Schutz vor Netzwerkbedrohungen" then Word starts for a short moment an then crashes.

    When I disable "Exploit Abwehr" then Word starts fine.

    Version

    Core Agent 2022.2.2.1

    Sophos Intercept X Advanced 2022.1.3.3

    Best Regards

    Frank

Reply
  • Hello,

    i have disabled all 3 options. As I have disabled "Schutz vor Netzwerkbedrohungen" then Word starts for a short moment an then crashes.

    When I disable "Exploit Abwehr" then Word starts fine.

    Version

    Core Agent 2022.2.2.1

    Sophos Intercept X Advanced 2022.1.3.3

    Best Regards

    Frank

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