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Sophos disabled but still blocking files

I've whitelisted PSEXEC and I've disabled all the modules for Sophos Endpoint but PSEXEC is still being removed as its recognised as a PUA. I've created a policy to whitelist this app on Central but nothing is applying.

Anyone know how to get around this?

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  • Hi jt86,

    Could you share a screenshot of the detection that was raised in Sophos Central, as well as the type of exclusion you've created to white-list this? 

    In some cases, rebooting your device after a detection has been raised may help. I'd suggest trying this, then disabling the scanning components to retry the download.

    Kushal Lakhan
    Team Lead, Global Community Support
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  • Could that be download reputation sending the file for scanning?

    If you open up Endpoint Self Help - Enable Debug logging for IOfficeAV:

    Relaunch the browser and reproduce the problem.  Then check:

    C:\ProgramData\Sophos\Endpoint Defense\Logs\Low\iofficeav.log

    What do you see in there?

  • Here is what it see. It doesn't even have to be at download, it could be sitting there in a folder and it will be removed by Sophos. Here it says manual cleanup required but the file isn't there.

  • I also cannot download it again even with all of sophos disabled on that endpoint.

  • It says that a scheduled scan completed, that might explain the detections in the list view you are showing.

    The value of TaskInfo under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense Service\ScheduledTasks\SophosScheduledScan

    will detail the config of the scan if it exists.  You can also check

    C:\ProgramData\Sophos\Endpoint Defense\Logs\SophosScanCoordinator.log