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MacOS Monterey Sophos endpoint client installation failed

Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error.

I have tried the steps in this article: Sophos Endpoint Mac Installation Failed however still does not install, any further help would be appreciated.

Just to confirm, i have tried moving the installation folder to the home directory as well as other directories.

Have tried going into recovery mode and following the process described on the link provided.

I have also run the Sophos installer directly from the package contents on the Macos folder of the app file.



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  • When checking the logs I can see the following. 

    2022-10-10 13:14:56.654913-0500 InstallationDeployer[4882]: install debug : [SMEInstallController.m:288] Product selected: saas
    2022-10-10 13:14:56.654957-0500 InstallationDeployer[4882]: install error : [SMEInstallController.m:298] Required bundle (shared-protection) not available.
    2022-10-10 13:14:56.654967-0500 InstallationDeployer[4882]: install debug communications : [SMEInstallController.m:208] <main thread>[SMEInstallController setInstallerState: The installation failed. (1)]

    Based on this, it looks like the files the installer package is looking for are not available. Could you try downloading a new installer, as Jaime suggested below? 

    Kushal Lakhan
    Team Lead, Global Community Support
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