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Multiple user unable to connect to Hilton Hotel network while traveling

Every user in my company while traveling cant connect to any Hilton hotel wifi networks. this is is all states so it is just not one location. what are the options to allow them to access the Wi-Fi networks. Our Cellular data has blown up exponentially since installing this application on end user machines and it is starting to raise concerns.

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LHerzog over 2 years ago in reply to Gary Owens +1

I think this post should go to Intercept-X Sub-Forum. Probably you have SSL Scanning active and need to define an exception for the hotels WiFi URL so that the Endpoint does not decrypt it.

0 rfcat_vk over 2 years ago

Hi,

please post a copy of the error message and I think this issue belongs in the intercept x forum?
ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Gary Owens over 2 years ago
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0 LHerzog over 2 years ago in reply to Gary Owens

I think this post should go to Intercept-X Sub-Forum.

Probably you have SSL Scanning active and need to define an exception for the hotels WiFi URL so that the Endpoint does not decrypt it.
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0 PhilippRusch over 2 years ago in reply to Gary Owens

This sounds like an unencrypted WiFi, which only after some kind of login / accepting usage policy switches over to HTTPS. Check your policies to allow this kind of traffic.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Qoosh over 2 years ago in reply to Gary Owens

Let me know if the steps in the following article allow you to connect to the wireless network successfully.
- Unable to connect to Public Wi-Fi networks on macOs Monterey

Kushal Lakhan

Team Lead, Global Community Support
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0 LHerzog over 2 years ago in reply to Qoosh

the screenshot looks more like a windows machine. but yes, more information is required here from the thread starter.
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