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Anyone else not yet received latest versions?

Our Intercept X version is currently 2.0.22 and our Core Agent is 2.20.4.1 yet despite being assured we'd receive the latest versions "at some point in January" we do not appear to have yet received them.

Updates both from our local Cache servers or direct from Sophos do not appear to be pushing down the latest versions.

We're UK-based, not using any "Controlled Updates" settings and are not members of the EAP - anyone else still waiting? We need the latest versions for compliance reasons.

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Yashraj S over 2 years ago in reply to Sophos User5562 +1 verified

I have checked internally, and this update is being gradually rolled out. As some devices are pulling the update, the rest of the devices in your environment should be updated soon.

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0 Sophos User5562 over 2 years ago

Hi, no none of our devices are receiving the latest updates. Sophos Technical support checked our update logs back in December last year and said everything was fine and we just had to wait until middle of January.
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0 Sophos User5562 over 2 years ago in reply to Sophos User5562

We have just started to receive Intercept X 2.0.24 which is a promising sign. Core Agent is still stuck at 2.20.4.1 but fingers crossed we'll start to see the latest version of that roll out to us soon too.
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+1 Yashraj S over 2 years ago in reply to Sophos User5562

I have checked internally, and this update is being gradually rolled out. As some devices are pulling the update, the rest of the devices in your environment should be updated soon.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 Yashraj S over 2 years ago in reply to Sophos User5562

I have checked internally, and this update is being gradually rolled out. As some devices are pulling the update, the rest of the devices in your environment should be updated soon.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Sophos User5562 over 2 years ago in reply to Yashraj S

Thank you for checking this out and letting me know.
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