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BitLocker blocked : file FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.1 blocked

Hi There,

I'm trying to activate BitLocker on USB key, but Sophos Central block the transfert of the file :

FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.1

As you can see in the screen shot

I created a rule in DLP to allow transfert to USB :

But the the problem still blocking the BitLocker to run: 

Access refused 

Thanks for your help



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  • Hello Kader,

    Thanks for reaching out to us. 

    The "Conditions" section you shared in the screenshot is where you are to populate the files you wish to block. During policy configuration, you will need to use the check-box for "Exclusions: Where the file name matches...".

    On the following page you will see something like this where you are to populate the exclusion. 

    Let me know if this helps.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hello Kader,

    Thanks for reaching out to us. 

    The "Conditions" section you shared in the screenshot is where you are to populate the files you wish to block. During policy configuration, you will need to use the check-box for "Exclusions: Where the file name matches...".

    On the following page you will see something like this where you are to populate the exclusion. 

    Let me know if this helps.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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