BitLocker blocked : file FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.1 blocked

Question

Hi There, 
 I'm trying to activate BitLocker on USB key, but Sophos Central block the transfert of the file : 
 FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.1 
 As you can see in the screen shot

I created a rule in DLP to allow transfert to USB :

But the the problem still blocking the BitLocker to run: 
 Access refused

Thanks for your help

Qoosh · Answer

Hello Kader, 
 Thanks for reaching out to us. 
 The "Conditions" section you shared in the screenshot is where you are to populate the files you wish to block. During policy configuration, you will need to use the check-box for "Exclusions: Where the file name matches...". 
 
 On the following page you will see something like this where you are to populate the exclusion. 
 
 Let me know if this helps.