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Intercept X Agent does not receive any updates

Hi,


I am using Sophos Intercept X, I have a client that does not update (agent)

Core Agent 2.19.8

Endpoint Advanced: 10.8.11.1

What amazes me that this is not displayed in red in the dashboard: - /

Can you help me to get the message up to date?



I get the following warnings in the SDU log.

2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\inf\iereset.inf]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\msmqinst.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\pfirewall.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\setupapi.log]: no files found

**************************************

German ;-)

Hi,

habe Sophos Intercept X  im Einsatz, habe einen Client der sich nicht aktualisiert (Agent)

Core Agent 2.19.8

Endpoint Advanced: 10.8.11.1

Was mich wundert das dies nicht im Dashboard rot angezeigt wird :-/

Könnt ihr mir helfen wir ich den Cleint wieder auf eienn aktuellen Stand bekomme?

in der SDU-log bekomme ich folgende Warnungen.

2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\inf\iereset.inf]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\msmqinst.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\pfirewall.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\setupapi.log]: no files found



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