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Intercept X Agent does not receive any updates

Staff

Hi,


I am using Sophos Intercept X, I have a client that does not update (agent)

Core Agent 2.19.8

Endpoint Advanced: 10.8.11.1

What amazes me that this is not displayed in red in the dashboard: - /

Can you help me to get the message up to date?



I get the following warnings in the SDU log.

2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\inf\iereset.inf]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\msmqinst.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\pfirewall.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\setupapi.log]: no files found

**************************************

German ;-)

Hi,

habe Sophos Intercept X  im Einsatz, habe einen Client der sich nicht aktualisiert (Agent)

Core Agent 2.19.8

Endpoint Advanced: 10.8.11.1

Was mich wundert das dies nicht im Dashboard rot angezeigt wird :-/

Könnt ihr mir helfen wir ich den Cleint wieder auf eienn aktuellen Stand bekomme?

in der SDU-log bekomme ich folgende Warnungen.

2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\inf\iereset.inf]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\msmqinst.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\pfirewall.log]: no files found
2021-12-21T06:15:52.720Z [10504:16464] [v6.9.332] WARN  CollectFiles[%WINDIR%\setupapi.log]: no files found



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  • 0

    That is the log file of SDU saying it couldn't collect those files which is fine. This isn't related to any issue.

    If the computer isn't updating, we need to see the SophosUpdate.log file under:

    \ProgramData\Sophos\AutoUpdate\Logs\

  • FormerMember
    0 FormerMember

    Hi Staff,

    Good day!

    Please check if there is a service or sophos services that is showing missing as this will cause issues in updating the endpoint. If everything are showing fine, then please review the SophosUpdate.log file and search for error to help find the root cause of the issue.

    \ProgramData\Sophos\AutoUpdate\Logs\SophosUpdate.log


    Best Regards,

    Benjamin S.

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