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Sonicwall VPN Connection

Sophos Endpoint Intercept X
Since we updated to macOS Monterey 12.0 no VPN connection can be established with Sonicwall VPN (SonicWall Mobile Connect).

The client asks for the password and then the connection immediately goes to Disconnected.

If Sophos is uninstalled the connection works.
Does anyone know this behavior?

__________________________________

2021-12-06 13:31:55.461 SonicWall Mobile Connect[1091:10454] <debug> vpnStatus = VPNStatusDisconnected
2021-12-06 13:31:55.461 SonicWall Mobile Connect[1091:10454] <debug> -[MCHomeViewController setStatusItemState:] 0
2021-12-06 13:31:55.461 SonicWall Mobile Connect[1091:10454] <debug> -[NXConnectionViewHelper updateControllerUI]: homeViewController.status = Disconnected
2021-12-06 13:31:55.461 SonicWall Mobile Connect[1091:10454] <debug> -[MCHomeViewController refreshUI] status = Disconnected
2021-12-06 13:33:29.221 SonicWall Mobile Connect[1091:10454] <debug> MCHomeViewController: status = 1
2021-12-06 13:33:29.222 SonicWall Mobile Connect[1091:10454] <debug> applicationWillBecomeActive: checkIfHelperNeedsReinitialization...
2021-12-06 13:33:29.226 SonicWall Mobile Connect[1091:10454] <debug> (
    "SonicWall Mobile Connect + 311652",
    "SonicWall Mobile Connect + 128933",
    "SonicWall Mobile Connect + 194727"
)
2021-12-06 13:33:29.227 SonicWall Mobile Connect[1091:10454] <debug> -[MCHomeViewController checkIfHelperNeedsReinitializationForVpnManager:completionHandler:] manager = XXX
2021-12-06 13:33:29.419 SonicWall Mobile Connect[1091:10454] <debug> VPN type = NetExtender
2021-12-06 13:33:29.420 SonicWall Mobile Connect[1091:10454] <debug> Comparing managers "XXX" and "XXX"...
2021-12-06 13:33:29.420 SonicWall Mobile Connect[1091:10454] <debug> Managers are equal
2021-12-06 13:33:29.421 SonicWall Mobile Connect[1091:10454] <debug> -[NXConnectionViewHelper updateControllerUI]: homeViewController = <MCHomeViewController: 0x7fcccc112870>
2021-12-06 13:33:29.421 SonicWall Mobile Connect[1091:10454] <debug> -[NXConnectionViewHelper updateControllerUI] vpnConfig = {
    localizedDescription = XXX
    enabled = YES
    protocolConfiguration = {
        serverAddress = <17-char-XXX>
        username = <3-char-XXX>
        passwordReference = 156:{length = 156, bytes = 0x73737569 00000020 87191ca3 0fc911d4 ... 36344432 31323046 }
        proxySettings = {
            autoProxyConfigurationEnabled = NO
            HTTPEnabled = NO
            HTTPSEnabled = NO
        }
        disconnectOnSleep = NO
        includeAllNetworks = NO
        excludeLocalNetworks = NO
        enforceRoutes = NO
        providerConfiguration = {
            AlwaysTrustCertDER = 0
            EnableDebugLogging = 1
            isSAMLAuthDomain = 0
            ClientType = NetExtender
            CreatedByVersion = Version 5.0.8
            isCAAuthDomain = 0
            ClientCertPref = ClientCertPrefAuto
            ServerType = 1
            MC_ServerVerified = 1
            AutoReconnect = 0
            LoginGroupOrDomain = XXX
        }
        providerBundleIdentifier = com.sonicwall.SonicWALL-Mobile-Connect.extension
    }
    onDemandEnabled = YES



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  • Hello

    We have withleiweille several clients with this problem.
    The management is done through Sophos Central.
    I see the version in Sophos Central as agent version 10.3.1.
    Sophos Intercept X 2.0.22. Endpoint Advanced 10.8.11.3.

    Is this information sufficient for you?

  • Hi Simon,

    Thank you for sharing the info. as per our Internal Team, this issue should have been solved by the latest release 10.3.1. Can you check if you're currently using the said version? If so, and was still facing the said issue. You may raise a support case with us and collect SDU logs then share it with the case that you're going to raise and DM me the case ID.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids