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Sophos Web Intelligence service high CPU

Jo Vanattenhoven

Dear,

one of our users is complaining that the Sophos Web Intelligence service is having a high CPU (around 40%-45%). He'll launch a scan, to be sure, later. But does anybody has an idea why this can happen and what we can do to solve this?

Jo



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    I would suggest, when he has the issue, run from an admin prompt:

    wpr.exe -start GenralProfile

    Leave it to capture for 1 minute while you have the issue, then run:

    wpr.exe -stop C:\generalProfile.etl.

    If you open the trace with Windows Performance Analyzer (WPA) which you can get from the MS Store or by installing the Performance Toolkit component of the SDK, it is then possible to work it out.  

    I guess you could zip and link the etl file here or pass it to support to analyze.

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  • 0

    I would suggest, when he has the issue, run from an admin prompt:

    wpr.exe -start GenralProfile

    Leave it to capture for 1 minute while you have the issue, then run:

    wpr.exe -stop C:\generalProfile.etl.

    If you open the trace with Windows Performance Analyzer (WPA) which you can get from the MS Store or by installing the Performance Toolkit component of the SDK, it is then possible to work it out.  

    I guess you could zip and link the etl file here or pass it to support to analyze.

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