This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Web Intelligence service high CPU

Dear,

one of our users is complaining that the Sophos Web Intelligence service is having a high CPU (around 40%-45%). He'll launch a scan, to be sure, later. But does anybody has an idea why this can happen and what we can do to solve this?

Jo



This thread was automatically locked due to age.
Parents
  • I would suggest, when he has the issue, run from an admin prompt:

    wpr.exe -start GenralProfile

    Leave it to capture for 1 minute while you have the issue, then run:

    wpr.exe -stop C:\generalProfile.etl.

    If you open the trace with Windows Performance Analyzer (WPA) which you can get from the MS Store or by installing the Performance Toolkit component of the SDK, it is then possible to work it out.  

    I guess you could zip and link the etl file here or pass it to support to analyze.

Reply
  • I would suggest, when he has the issue, run from an admin prompt:

    wpr.exe -start GenralProfile

    Leave it to capture for 1 minute while you have the issue, then run:

    wpr.exe -stop C:\generalProfile.etl.

    If you open the trace with Windows Performance Analyzer (WPA) which you can get from the MS Store or by installing the Performance Toolkit component of the SDK, it is then possible to work it out.  

    I guess you could zip and link the etl file here or pass it to support to analyze.

Children
No Data