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Sophos Web Intelligence service high CPU

Dear,

one of our users is complaining that the Sophos Web Intelligence service is having a high CPU (around 40%-45%). He'll launch a scan, to be sure, later. But does anybody has an idea why this can happen and what we can do to solve this?

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0 RichardP over 2 years ago

We need some more information to provide any guidance here.

Web Intel only cares about network traffic calls coming from browsers - so, do these spikes happen all the time? At specific times of day? All users?

Also, do their users have a lot of network actions? What are they doing in their browsers?

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
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0 RichardP over 2 years ago

We need some more information to provide any guidance here.

Web Intel only cares about network traffic calls coming from browsers - so, do these spikes happen all the time? At specific times of day? All users?

Also, do their users have a lot of network actions? What are they doing in their browsers?

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 Jo Vanattenhoven over 2 years ago in reply to RichardP

Dear RichardP, thanks for the info. As it seems that it's especially related to the browser I will ask the user to remove the cache of his browser and see if there is any difference after. I'll keep you posted.
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