My product was new when Windows 7 was current; and I have to keep it running. Since November 14 updating has failed. The message in the log says "your OS is not support by the product." The product came with the virus removal service of some office store chain, a service I did not renew. Is it still worthwhile for me to run this; or will this problem of failing to update remain permanent?
Thank you for reaching out to the Sophos Community.
The errors you’re seeing have to do with the end of support for Windows 7 machines running Sophos AV managed from the "Sophos Enterprise Console". This is the solution that Staples is known to have deployed out on customer devices. - Retirement calendar for supported platforms and operating systems
Standard support ends:End of December 2020 (SEC managed)End of December 2021 (Central managed)
The updating errors you’re seeing won’t go away. If you’re looking for a free AV solution to install on your device, I recommend trying out Sophos Home. It looks like Windows 7 is still supported for Sophos Home as well. - Sign-up link for Sophos Home- Sophos Home System Requirements
Kushal, thank you for your prompt reply. Does that program have a firewall to work alongside it? Finding out that my Sophos suite did not have a firewall was disappointing.
It does not look like the Sophos Home agent can control the Windows Firewall settings. - Sophos Home features
There are some Intrusion Prevention System features that have recently been added to the enterprise/business version of Sophos Antivirus, which might make their way to the Sophos Home agent in the future. This will perform a similar level of filtering as the Firewall feature you're looking for.
I was not asking about Windows Firewall, which I prefer not to have on. By firewall I meant a free program unless Home performs those functions. A popular one was Zone Alarm, which may be outdated today. Thanks for getting back.