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Password Sophos Secure for SEDEnabled data on Mac High Sierra

Roberto Felloni

Hi to everyone.

I'm new and newby.

I've been try to solve an installation of Endpoint Protection on Mac High Sierra 10.13.6.

Unfortunately, I've deleted this device from Sophos Central (due to a precedent problem).

User have removed your local installation, deleting the files individually.

With another Mac device I've recoverd "Remove Sophos Endpoint" (from "Remove Sophos Endpoint.app").

With this tool, I think to have removed completely Endpoint installation.

Now, when I try to install a new one Endpoint Protection (ver. 1.3.4) fail on request "Sophos need data SEDEnabled. Digit password for Sophos Secure" (translated to Italian).

The same that happen on [https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/125531/sophos-on-m1-macs-sedenabled-error].

Local admin password do not work.

I've recovered Tamper Protection password, but neither that works.

On Mac keychain there isn't any Sophos key.

Someone can help me, please

Roberto



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  • 0

    Hello Roberto,

    Thank you for reaching out to the Sophos Community. 

    I would like to ask what location you’re looking into when searching for the "Secure Keychain"? 

    The uninstall tool for macOS can also be downloaded from the following page. 
    - Sophos Anti-Virus for Mac: Removal tool

    I will also reach out to you via DM to suggest some additional steps you can try. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Many thanks @Qoosh (for your rapid answer also). Next days I will try each of your suggestions.

  • 0

    Hi to everyone.

    I'm sorry for the long late to my reply (this isn't my primary job).

    I've tried to remove Sophos Endpoint Protecton deleting any key, any presence I found on that Mac OS.

    But when I try to install a new one instance, any try is blocked by a misterious authentication request.

    That dialog appears before admin privileged request for installation process (for this I know the password).

    Nor "Tamper Protection" password works.

    Choosing "Deny" (Rifiuta) do not complete succesfully the installation.

    The user i'm using have administrative privileges.
    Does not have any kind of problem managing installations or other administrative processes.

    Maybe isn't a Sophos problem, but depends from OS stuff ?!

    Maybe there's some services / daemons running from preceding installations ?

    The user I'm using have adminstrative privileges.

    Someone else had been behaviours like these ?

    Attached there is a screenshot of what happen at beginning of Sophos Endpoint Protection intsllation.

    Any help are appreciate.
    Many thanks in advance.

    Roberto

  • 0 in reply to Roberto Felloni

    Hello Roberto,

    I have reached out to you via DM to share some further troubleshooting steps. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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