Error: Updating failed because WindowsCloudClean is missing.

All of our machines managed through Sophos Central are having the same error: Updating failed because WindowsCloudClean is missing. Found some discussions here in Sophos Community from 3 years ago that they have this same issue (https://community.sophos.com/intercept-x-endpoint/f/discussions/96991/updating-failed-because-windowscloudclean-is-missing). Contacted the support and asked to check our license activation on Sophos-side and was found that our license was inactive. Done a remote session for troubleshooting - so far, zero help.

Parents
  • Hello Kheir,

    Thank you for reaching out to the Sophos Community. 

    I tried looking into the account and it looks like there are valid licenses present. I have triggered a synchronization with your Sophos Central Admin portal at this time. Please update the support case or follow up on this thread and let us know if the issues are now resolved. 

    I will reach out to you via DM to request Remote Assistance to be turned on so that we may check further details on the account. 

    Kushal Lakhan
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hello Kheir,

    Thank you for reaching out to the Sophos Community. 

    I tried looking into the account and it looks like there are valid licenses present. I have triggered a synchronization with your Sophos Central Admin portal at this time. Please update the support case or follow up on this thread and let us know if the issues are now resolved. 

    I will reach out to you via DM to request Remote Assistance to be turned on so that we may check further details on the account. 

    Kushal Lakhan
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children