Error: Updating failed because WindowsCloudClean is missing.

All of our machines managed through Sophos Central are having the same error: Updating failed because WindowsCloudClean is missing. Found some discussions here in Sophos Community from 3 years ago that they have this same issue (https://community.sophos.com/intercept-x-endpoint/f/discussions/96991/updating-failed-because-windowscloudclean-is-missing). Contacted the support and asked to check our license activation on Sophos-side and was found that our license was inactive. Done a remote session for troubleshooting - so far, zero help.