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Intercept x slowdown my computer a

Hi guys

i have an issue that i struggled with these days after i installed intercept x in the pcs.

befor installing the intercept x the pcs works really great but after we installed the intercept x we notice that the computers seems kinda slow day after day that issue got increased and pc stop displaying icons on the desktop and can't do anything on the pc and the hard disk reach 100 percent 90 percent memory .

when i sort the processes by high utilisation sophos reach the first place

does anybody has the solution of my probleme ?

configuration of the pc :i5 processor 6gen

ram 8g

500HDD

OS:windows10

here's some pictures descrbing my issue in diffrent computers

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Sophos User930 over 3 years ago in reply to Taoufik MOURTADI +2

Could Savservice.exe be running a scheduled scan? I would suggest downloading and running Process Monitor and look at file operations. I’m sure the issue will be disk IO. A non SSD is barely worth…

0 GlennSen over 3 years ago

Hi Taoufik,

May we know what application is currently running on this system? what was the rule of this system? You can follow the steps on this knowledge base article to identify what components are responsible for the high utilization you're experiencing. Once Identified what components caused this, recreate the issue and collect SDU logs snd upload them to us for further checking,

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Sophos User930 over 3 years ago

Is it a solid state drive?
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0 Taoufik MOURTADI over 3 years ago in reply to GlennSen

1-May we know what application is currently running on this system? nothing the pc just botted up

2-how can i collect the SDU logs?
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0 Taoufik MOURTADI over 3 years ago in reply to Sophos User930

it's an HDD and i think it has no relation about this slowness cause the pc worked fine before the has intercept x inside them
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0 Sophos User930 over 3 years ago in reply to Taoufik MOURTADI

Could Savservice.exe be running a scheduled scan?

I would suggest downloading and running Process Monitor and look at file operations.

I’m sure the issue will be disk IO. A non SSD is barely worth using as the main OS drive these days.
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