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Sophos Intercept X with XDR

Hey Guys,

I'm wondering if anyone has encountered an issue where more than half of your Window 10 endpoints are consistently "offline" and cannot be reached via "Live Discover" or the "Threat Analysis Center".

We are all currently WFH so it isn't the "office" environment and I can see it's definitely communicating to Sophos speed test Central, i.e. Latest Activity + Agent Update is quite recent.

Any recommendations are much appreciated - it's driving me up the walls.

Thank you all in advance.showbox

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0 Sophos User930 over 3 years ago

MCS client log file, ideally transitioning from working to failing would be useful. Ideally with LogLevel 0.
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0 Sophos User930 over 3 years ago

MCS client log file, ideally transitioning from working to failing would be useful. Ideally with LogLevel 0.
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0 GlennSen over 3 years ago
Hi milow brac,

Can you share with us the MCS logs to further check as to why you're getting this issue? You can collect the logs below path and share MCSClient and MCSAgent logs.

C:\ProgramData\Sophos\Management Communication System\Endpoint\Logs
Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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