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com.sophos.endpoint.networkextension constant CPU usage.

Im currently using MacOS 11.5.2 with Endpoint 10.1.4.

Experiencing consistent CPU usage as much as 70% on the com.sophos.endpoint.networkextension process even though i have no apps open.

In Sophos Central i have created a specific group for this laptop which does no real-time scanning whatsoever. Still this process is still going nuts and cooking the laptop

Any ideas? Im getting to the point where i need to uninstall..

John

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0 Adam Saul over 2 years ago

I have a user with the same issues, running MacOS 11.5.2 and Endpoint 10.1.4 with a consistent CPU usage of +90%.

I've completely removed and reinstalled. Issue came back this morning.

Here is an SDU of this machine: 274cd1b9-fde4-b4ea-dbfa-82fedfba3329_2021-09-13-16-11-16.zip
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0 GlennSen over 2 years ago in reply to Adam Saul

Hi Adam,

thank you for reaching us, Can you help us raise a support case and share with us the case ID?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 GlennSen over 2 years ago in reply to Adam Saul

Hi Adam,

thank you for reaching us, Can you help us raise a support case and share with us the case ID?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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