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Discussions MacBook Pro with M1 chip

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MacBook Pro with M1 chip

John van Renswoude over 3 years ago

Currently we do have 2 MacBook Pros with the M1 chip.

Both do run on the latest version of the macOS (11.5.2) and have Sophos Endpoint installed but experience bad performance.

When temporary uninstalled Sophos Endpoint the performance did improve.

Does anyone have the same issue and/or how to fix this?

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0 BrucekConvergent over 3 years ago

There is another thread discussing similar issues here: When can we expect a new version for Big Sur? - Discussions - Intercept X Endpoint - Sophos Community

-- if you haven't already, I'd start a support case with Sophos Support (support.sophos.com) so they can investigate.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 John van Renswoude over 3 years ago in reply to BrucekConvergent

Thanks for the answer. I was just checking if this issue is known.

So far we only have one MacBook Pro running on macOS Big Sur which really cannot work with Sophos. That MacBook is now using a different product without any problems. But with the new MacBooks with the M1 chip the problem does occur again, slowing down the performance dramatically compared to the old MacBooks with Intel.

I will start a support case.
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0 John van Renswoude over 3 years ago in reply to BrucekConvergent

Thanks for the answer. I was just checking if this issue is known.

So far we only have one MacBook Pro running on macOS Big Sur which really cannot work with Sophos. That MacBook is now using a different product without any problems. But with the new MacBooks with the M1 chip the problem does occur again, slowing down the performance dramatically compared to the old MacBooks with Intel.

I will start a support case.
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