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Intercept X Advanced for Server installed on Exchange 2016 slows down server to the point of non-function.

Intercept X Advanced for Server installed all the Automatic: Microsoft Exchange Server 2016 Cumulative Update 21 exceptions (144 total) during the initial installation. But it slows the server down to the point were no emails are delivered or sent.

I ended up uninstalling it. But I'd rather not leave a server unprotected.

Any ideas or tips to get it up and running?

Server is a VMWARE 6.7 VM with 4 Vcores and 24GB of ram running Windows 2016 Datacenter and Exchange 2016.

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0 Shawn Adams over 3 years ago

Hello Yashraj,

I'd love to do a basic troubleshooting on the Server. But considering if I reinstall IXAfS again, no one will be able send or receive emails during the time I am trouble shooting. I was hoping someone already had this issue and already had a solution.

I found this earlier

https://support.sophos.com/support/s/article/KB-000042460?language=en_US

And I am going to see if the workaround helps. On the weekend...
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0 Shawn Adams over 3 years ago

Hello Yashraj,

I'd love to do a basic troubleshooting on the Server. But considering if I reinstall IXAfS again, no one will be able send or receive emails during the time I am trouble shooting. I was hoping someone already had this issue and already had a solution.

I found this earlier

https://support.sophos.com/support/s/article/KB-000042460?language=en_US

And I am going to see if the workaround helps. On the weekend...
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0 GlennSen over 3 years ago in reply to Shawn Adams

Hi there,

You can follow the basic troubleshooting steps to identify what components causing the slowness With this we can further Isolate the issue. I would suggest you do this on your lean hours.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Shawn Adams over 3 years ago in reply to GlennSen

Hello Glenn,

As I said it is a known issue and according to the KB I linked Sophos is working on a fix. I'm going to disable the microsoft AMSI und reinstall the IXA on Sunday. Its the only "lean hours" my company has. I'll update this thread if it works or not.
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