This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Client isolated

Hello community,

I was update Windows 10 to build 20H2 from now my client is isoleted because some service not started. I want to reinstall the agent but I cant due to Tamper protection.

I was disable tamper protection in my Sophos centrel but cumputer not download this change. So I try add current password on client as Administratr but items are greyed out. Now what should I do ? I cant uninstall it because tamper protection. I really don´t wanne reinstall whole windows.

Thank you for any help.

This thread was automatically locked due to age.

0 Yashraj S over 3 years ago

Hi Filip Maroul,

Which service(s) is/are disabled? You can recover the tamper protected machines by following these articles -
1. https://support.sophos.com/support/s/article/KB-000034808?language=en_US

2. https://support.sophos.com/support/s/article/KB-000036125?language=en_US

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Sophos User930 over 3 years ago

If you have the password, from a command prompt run:
"C:\Program Files\Sophos\Endpoint Defense\SEDcli.exe" -tpoff <password>
Cancel
Vote Up 0 Vote Down

Cancel