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windows server sophos update error (Ntp64, Hmpa64)

itsang

Hi

SoPhos update error occurred, please check the cause.
Update error on windows server (server2008, server2012, server2019)
There are two types of update errors. (Attach pictures)
- Ntp64
- Hmpa64

Customer complaints are piling up because the problem has not been resolved for a long time. SoPhos log is also attached. (C:\windows\Temp)


We sincerely ask the talented brothers to check the cause.
Please let me know if you need any additional information
Beware of COVID-19
thank you.

1256.Sophos_Temp_Log.zip



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  • 0

    I posted to here SoPhos Agent Update Error?? (Ntp64, Hmpa64 Error) - Discussions - Intercept X Endpoint - Sophos Community the information.

    The NTP log still shows this error as of 2021-07-27;

    MSI (s) (60:B4) [14:18:43:740]: Executing op: FolderCreate(Folder=D:\,Foreign=0,,)
    MSI (s) (60:B4) [14:18:43:740]: Note: 1: 2330 2: 1 3: D:
    DEBUG: Error 2330: Error getting file attributes: D:. GetLastError: 1
    MSI (s) (60:B4) [14:18:43:740]: Product: Sophos Network Threat Protection -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. The arguments are: 1, D:,

    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. The arguments are: 1, D:,
    MSI (s) (60:B4) [14:18:43:755]: Note: 1: 2265 2: 3: -2147287035
    Action ended 14:18:43: InstallFinalize. Return value 3.

    What is D: on this computer?

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  • 0

    I posted to here SoPhos Agent Update Error?? (Ntp64, Hmpa64 Error) - Discussions - Intercept X Endpoint - Sophos Community the information.

    The NTP log still shows this error as of 2021-07-27;

    MSI (s) (60:B4) [14:18:43:740]: Executing op: FolderCreate(Folder=D:\,Foreign=0,,)
    MSI (s) (60:B4) [14:18:43:740]: Note: 1: 2330 2: 1 3: D:
    DEBUG: Error 2330: Error getting file attributes: D:. GetLastError: 1
    MSI (s) (60:B4) [14:18:43:740]: Product: Sophos Network Threat Protection -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. The arguments are: 1, D:,

    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. The arguments are: 1, D:,
    MSI (s) (60:B4) [14:18:43:755]: Note: 1: 2265 2: 3: -2147287035
    Action ended 14:18:43: InstallFinalize. Return value 3.

    What is D: on this computer?

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