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website blocked by sophos

Hello all,

A colleague introduced me to Sophos and yesterday I installed Intercept X Advanced and Intercept X Advanced for servers for a new customer. Since then, almost all websites are blocked by Sophos.

In Sophos Central I have tried to manually unblock individual pages but without success.

I have reconfigured the time synchronization on the WIN2016 server, but that didn't work either.

What else can I do, I have zero experience with Sophos Central.

Thanks for the help
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Hallo Zusammen,

Durch einen Kollegen bin ich auf Sophos aufmerksam geworden und hab bei gestern bei einem Neukunden Intercept X Advanced und Intercept X Advanced für Server installiert. Seitdem werden fast alle Webseiten von Sophos blockiert.

Im Sophos Central hab ich versucht manuell einzelne Seiten freizuschalten aber ohne Erfolg.

Ich habe beim Server WIN2016 die Zeitsynchronisierung neu konfiguiriert wasaber auch nichts brachte.

Was kann ich noch machen hab noch null Erfahrungen mit dem Sophos Central

Danke schon mal für die Hilfe

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0 GlennSen over 3 years ago

Hi,

Can you also confirm what type of sites you’re currently accessing? One of the reasons you get blocked access was due to a site categorization that is currently being blocked on your web control policy.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 wolfgang weber over 3 years ago in reply to GlennSen

These are standard websites like Deepl.com, süddeutschezeitung.de, ups.com, br.com.......Before I installed sophos, this was not a problem. At the moment I have uninstalled sophos from the clients because they are not working. I've opened a ticket with sophos, but apparently the support is in India and they only answer me after 6pm, when no one can be reached at my clients. They always switch off their computers overnight.
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0 FormerMember over 3 years ago in reply to wolfgang weber

First off, provide a screen shot of the block page please. That will tell you what element is causing the block. If it is an HTTPS site, then we need to look into the policy because the block page won't have anything on it.
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0 wolfgang weber over 3 years ago in reply to FormerMember

I cant at the moment I have uninstalled Sophos from the clients because they cant work with allways blocking browsers.Im Sophos Central seh ich

http://www.deepl.com/de/translator' blockiert wegen Kategorie 'Proxys und Translators'

bei allen angewählten Webseiten
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0 wolfgang weber over 3 years ago in reply to wolfgang weber

I found following site:

maybe this helps. I'll report tomorrow

techbast.com/.../sophos-central-instructions-on-how-to-fix-the-error-can-not-access-google-translate-when-installing-sophos-endpoint-protection.html
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0 Fred_B over 3 years ago in reply to wolfgang weber

Einfacher war die Web Policy zu āndern. Sie haben die Werkzeuge aber wissen nicht wie die functioneren oder was damit zu tun.
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0 wolfgang weber over 3 years ago in reply to Fred_B

Wie ändert man die Web-Policy?
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0 GlennSen over 3 years ago in reply to wolfgang weber

For your question about how to set up web control, you may refer to this documentation. In addition of you can replicate and share the error snapshot that you're getting upon accessing the site. It would be much helpful to us to determine what issue you're currently facing.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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+1 wolfgang weber over 3 years ago in reply to GlennSen

Hello, Problem is solved, problem was aktivated (default setting!) "Erkennung schädlichen Verhaltens (Diese Einstellung gilt für Computer, auf denen die aktuelle Version des Core Agent ausgeführt wird. All described problems are solved with deaktivating this switch!

Thanks a lot fpr all answeres!
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0 GlennSen over 3 years ago in reply to wolfgang weber

Hello wolfgang weber,

Thank you for your confirmation. If great to hear that issue has been solved now. I will now mark your reply as a verified answer.

Glenn ArchieSeñas (GlennSen)

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0 GlennSen over 3 years ago in reply to wolfgang weber

Hello wolfgang weber,

Thank you for your confirmation. If great to hear that issue has been solved now. I will now mark your reply as a verified answer.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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