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alarm shows in Security Health page in Sophos central portal

TSOI FAITH

Hi everyone,

My client had deployed End-point protection with an activatable license key entered in central portal. 
However, here is a warning alert shows some features are not able to run. See attach screen.

May I know is there any idea refer the this problem?

Thanks

Faith 



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  • FormerMember
    +1 FormerMember

    There is an issue with the installation on that machine. You need to go to that machine and check the installation - open the Endpoint Self Help and see what is running and what isn't. Then check the install logs to see why elements failed.

  • 0 in reply to FormerMember

    Hi RichardP,

    Thank you for your reply. 


    I found kind of reference such followings:

    1. Check the install (or uninstall files) files for error codes. Path C:\ProgramData\Sophos\CloudInstaller\Logs\CloudInstaller.log

    2. Service does not start/missing, review the msi logs path: %LocalAppData%\Temp

    May I know is any further system configuration could be review?

    Many Thanks

    Faith

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  • 0 in reply to FormerMember

    Hi RichardP,

    Thank you for your reply. 


    I found kind of reference such followings:

    1. Check the install (or uninstall files) files for error codes. Path C:\ProgramData\Sophos\CloudInstaller\Logs\CloudInstaller.log

    2. Service does not start/missing, review the msi logs path: %LocalAppData%\Temp

    May I know is any further system configuration could be review?

    Many Thanks

    Faith

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