This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

alarm shows in Security Health page in Sophos central portal

Hi everyone,

My client had deployed End-point protection with an activatable license key entered in central portal.
However, here is a warning alert shows some features are not able to run. See attach screen.

May I know is there any idea refer the this problem?

Thanks

Faith

This thread was automatically locked due to age.

Top Replies

RichardP over 2 years ago +1 verified

There is an issue with the installation on that machine. You need to go to that machine and check the installation - open the Endpoint Self Help and see what is running and what isn't. Then check the install…

+1 RichardP over 2 years ago

There is an issue with the installation on that machine. You need to go to that machine and check the installation - open the Endpoint Self Help and see what is running and what isn't. Then check the install logs to see why elements failed.

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +1 Vote Down

Cancel
0 TSOI FAITH over 2 years ago in reply to RichardP

Hi RichardP,

Thank you for your reply.

I found kind of reference such followings:

1. Check the install (or uninstall files) files for error codes. Path C:\ProgramData\Sophos\CloudInstaller\Logs\CloudInstaller.log

2. Service does not start/missing, review the msi logs path: %LocalAppData%\Temp

May I know is any further system configuration could be review?

Many Thanks

Faith
Cancel
Vote Up 0 Vote Down

Cancel
0 RichardP over 2 years ago in reply to TSOI FAITH

No, those look like the areas you need to look in.

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 TSOI FAITH over 2 years ago in reply to RichardP

Problem resolved, many thanks!
Cancel
Vote Up 0 Vote Down

Cancel