I've tried putting a static IP on the network adaptors, connecting to a different internet source and nothing. Sophos shows it updates this morning, I turned off tamper protection from sophos cloud from another computer, but since this computer can't talk to the internet it can't see it's been disabled and I am unable to uninstall Sophos. I need to get Sophos off this machine or something to allow it to get back online. I have opened a ticket, waiting to hear back. Any ideas?
HI,Thank you for reaching us. In line with the above query that you've shared, may we know if this happens only to a certain device or happens to most of your machines? May we know the status of your NIC adapter? Was it showing the APIPA IP address? If so? have you tried resetting your NIC adapter by running a command line "netsh Winsock reset." Were there any recent changes on your network which cause the update not to push through? Please share the chase ID with us to have a quick check on it.
GlennSen What is the status of this issue? Has an update been released since 7/20/21 that does not disable network access on Windows 7?
Hi Ross, To further check this, I would request you to raise a support case to further Idolate and investigate the issue you’re currently facing.. One case has been created. You may DM me directly the case ID.