Unable to connect to the network after this mornings update

Question

I've tried putting a static IP on the network adaptors, connecting to a different internet source and nothing. Sophos shows it updates this morning, I turned off tamper protection from sophos cloud from another computer, but since this computer can't talk to the internet it can't see it's been disabled and I am unable to uninstall Sophos. I need to get Sophos off this machine or something to allow it to get back online. I have opened a ticket, waiting to hear back. Any ideas?

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GlennSen · Answer

Hi There, It came up to us that there was an ongoing issue being faced for Windows 7 machines. Some examples of behavior seen so far are: Unable to obtain an IP Address Unable to connect via a VPN And was being observed on the below version. Sophos Core Agent 2.19.5 Sophos Endpoint Advanced 10.8.11 
 The initial workaround should be to turn off "Protect Network Traffic" within the threat protection policy. If this does not solve the issue. You can unload ntp using the following commands: 
 net stop sntpservice netcfg -v -u sophos_sophosntplwf. If the Issue still persist. We would like to encourage you to log a support case and provide the below details on the case. 1. Collect a diagnostic log of the machine 2. Request the following information from the customer: * Are they using a VPN if so provide the vendor and version * Does the machine have an IP Address? * Are they experiencing issues connecting to the VPN, websites or both? * Confirm if the below workarounds were successful and which workaround the customer is using