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AD Sync is not synchronizing after switching from AD creds to API creds

NXKI over 3 years ago

Hello all,

I did the changes from AD credentials to API credentials today.

After I set it up the tool is freezing in this state and didn't continue:

"Sending data to Sophos Central to determine changes that would be applied". Sync status: Preparing sync preview.

Already restarted the server, repaired the tool, created three new API Credentials to be sure etc.

Tool and Credentials are up-to-date -> Validate credentials "Credentials are correct!". Sync Tool -> "Program is up to date".

Is there a way to change back to AD Credentials ? Worked fine with it till today.

Maybe you have an idea why the tool is not moving forward. If not I will just do a recovery of the whole server including the AD Sync tool tomorrow if nobody knows why.

(Also created a case already)

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0 UThomas over 3 years ago

same here
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0 RL74 over 3 years ago

I too am having this problem. Switched to API credentials and it worked initially but now it's stuck at 'Sending data to Sophos...' and Sync Status is: Preparying sync preview.

I've uninstalled and reinstalled the sync tool. It appears ours stopped working on 7/18.
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