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Error2:The sysem cannot find the file specified

Hanan Al Mutairi
Hello
actually, I uninstalled Sophos from the server for some reasons related to work,
I face some problem with another device, I tried to install Sophos in laptop but  show some services are not running as you see 

when start them from services show this message

 

 is that happened with anyone, how can be solved?
 


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    Hi ,

    Thank you for reaching us, One of the reasons why services won't start/install correctly on a machine was due to a conflict of components like a there party application that has been detected on the system. Can you please confirm the system has a 3rd party security software installed before you install Sophos endpoint? Can you also share with me the logs which can be found on C:\ProgramData\Sophos\CloudInstaller\Logs

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi ,

    Thank you for reaching us, One of the reasons why services won't start/install correctly on a machine was due to a conflict of components like a there party application that has been detected on the system. Can you please confirm the system has a 3rd party security software installed before you install Sophos endpoint? Can you also share with me the logs which can be found on C:\ProgramData\Sophos\CloudInstaller\Logs

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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